Our Strategy

Our Purpose, Strategy & Direction

Together Townsville’s strategy guides how we strengthen community connection, improve access to trusted information and build a sustainable organisation for the future.

Our purpose

Connecting people, organisations and communities with the information, resources and relationships they need to thrive. 

This purpose sits at the centre of everything we do – from helping someone find the right local service to creating opportunities for organisations, community groups and partners to work together.

Our vision

A connected and informed community.  

We want people to feel more confident finding the information, support and opportunities available to them, while creating stronger connections between the people and organisations that help Townsville thrive.

What guides us

Our values shape how we work, make decisions and build relationships across the community.

Equity

Providing equitable access to quality information, services and learning opportunities.

Accountability

Maintaining organisational integrity, accountability and good governance.

Innovation

Striving to enhance the performance and profile of the organisation.

Integrity

Respecting and upholding human rights in all aspects of practice and management.

Collaboration

Working together and strengthening partnerships to achieve our vision.

Our focus for
2026–2028

Our strategic plan is built around four connected areas that guide how Together Townsville grows its impact, strengthens community connection and remains sustainable into the future.

Our Value & Impact

Strengthening public awareness, demonstrating impact and increasing the visibility of Together Townsville’s role in the community.

Our Community

Building stronger community connection through collaboration, accessible information, outreach and responsive services.

Our Future & Innovation

Developing sustainable services, stronger systems, better data and collaborative partnerships for the future.

Our People & Culture

Supporting a skilled, inclusive and future-ready team and organisational culture.

Our plans and policies

Our strategy is supported by a suite of organisational plans and policies that guide our governance, culture, workforce and future direction.